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Accounts, Billing Policies, and Usage Monitoring

This guide covers how account access, billing, and usage tracking work on Hyperstack. You'll find details on login methods, account types, pricing, billing intervals, supported payment options, and how to monitor your resource usage. Our goal is to provide clear, transparent information to help you manage costs and avoid service interruptions.

In this article​

Account Login Options​

You can access Hyperstack using one of the following login methods:

1. Email Login​

You may register with either a personal or professional email. To get started, visit the Hyperstack Registration Page. After registration, you will be prompted to provide the necessary billing information to activate your account. Once activated, you can log in at any time using your email and password.

2. SSO Login​

Hyperstack supports Single Sign-On (SSO) through:

  • Google
  • Microsoft
  • GitHub

To sign in using one of these options, simply click the corresponding button on the Hyperstack Login Page. Upon first use, you will be asked to authorize access through your selected provider.

Email & SSO Restriction

For a given email address, the sign-in method is tied to how the account was initially created—either email/password or SSO (Microsoft, GitHub, Google).

  • If you registered with email/password, you won’t be able to sign in using SSO with that same email.
  • If you signed up using SSO, you won’t be able to use email/password with that associated email.

Be sure to continue using the method you originally selected.

Account Types​

We offer three types of accounts to suit various customer needs:

  1. Prepaid Account: By default, each customer account operates on a prepaid basis, enabling customers to pay in advance for their resource usage according to their projected needs.

  2. Postpaid Account: For customers interested in a postpaid billing arrangement, we provide postpaid accounts. To switch to a postpaid account, please reach out to our sales team, who will assist you in setting up your account. Contact our sales team

  3. Premium Postpaid Account: We also provide premium postpaid accounts, which offer additional benefits and features. To explore the advantages of a premium postpaid account, we encouraged customers to contact our sales team for more information. Contact our sales team

Organization Billing​

Resource costs and billing are associated with the account of the organization. Therefore, resources created by all users within your organization will be billed to your organization's account. Additionally, payments made from any organization member's account will affect the organizations credit balance.

Pricing and Billing Intervals​

We present hourly rates for different resources, like virtual machines (VMs) and volumes, that customers can create. Once a customer successfully generates a VM or a volume, we begin billing for the resource. In situations where errors occur during resource creation, no charges are applied. Our billing system operates on a per-minute structure, with the customer's balance updating in real-time, as reflected in the user interface.

Payments​

All our payments are processed through Stripe using 3D Secure in applicable jurisdictions. 3D Secure is an additional layer of security for online credit and debit card transactions, requiring cardholders to complete an extra verification step with their card issuer to reduce fraud and enhance transaction security. You can conveniently make payments through the billing section of the Hyperstack portal.

Our goal is to provide our customers with a clear understanding of their resource usage and associated costs. If you have any further questions or require assistance with billing-related matters, please don't hesitate to reach out to our dedicated support team at [email protected].

Payment History​

You can view all your past payments in Hyperstack by navigating to the Billing page and selecting the Payment History tab. This page provides an overview of:

  • Payment Date: The date of the transaction.
  • Amount: The amount paid during the transaction.
  • Status: The status of the payment (e.g., Completed, Pending).
  • Stripe ID: A unique identifier for the transaction from Stripe.
  • Nexgen Payment ID: A unique identifier for internal tracking.

Invoicing and Receipts​

Receipts for any Stripe payments are automatically sent to the email associated with your Hyperstack account. These receipts are generated and sent immediately upon completing the transaction for prepaid accounts. They include key information such as:

  • Payment Method: The last four digits of the card used for the transaction.
  • Payment Date: The date when the transaction was processed.
  • Receipt Number: A unique identifier for tracking the transaction.
  • Billing Information: Your organization’s name, address, and tax details.
  • Amount Paid: The total amount, including any applicable taxes.

Taxes and Jurisdiction-Based Bharges​

Depending on your jurisdiction, applicable taxes—such as sales tax, value-added tax (VAT), or goods and services tax (GST)—may be automatically added to your account charges and itemized separately.

Starting April 1, 2025, Stripe will begin collecting taxes on payments made from the UK and Canada.

For more information, refer to our Terms and Conditions.

Monitoring Resource Usage​

To keep you well-informed about your resource usage and its associated costs, we offer a dedicated Resources tab within the Billing section of the Hyperstack platform. This section presents a comprehensive summary of your resources, including their hourly costs, total bill, usage duration, and usage reports.

To access this information, navigate to the Billing screen and locate the Resource Activity tab. By clicking on this tab, you'll gain access to a detailed list of your resources along with their relevant details.

In the Resource Activity tab, you will find the following details for each resource:

  • Last Price per Hour: This lets you view the most recent hourly price of each resource, helping you evaluate its financial impact on your overall usage.

  • Total Bill Incurred: Get insights into the overall cost accrued for each resource, aiding in accurate expense tracking.

  • Usage Duration: See the total runtime of each resource, assisting in monitoring duration and optimizing resource utilization.

  • Usage Report: This button redirects to a dedicated billing page for the selected resource. You can view a summary of cost and usage, historical price over time, and billing events. The data can be filtered by date range for a more detailed analysis.

Minimum Account Balance for VM Deployment​

To deploy a new virtual machine, your account balance must be sufficient to cover the combined costs of running your existing resources plus the cost of the new VM for at least one hour.

For example, if you want to deploy a 4x RTX-A6000 flavor VM with an hourly cost of $4.00 and your existing resources have a total hourly cost of $6.00, your account must have a minimum balance of $10.00 to proceed. If deploying the new VM increases your total hourly costs beyond your current balance, the deployment will be denied until your balance is increased to at least $10.00. You will receive an error message informing you of this issue.

To resolve this issue, please add credit to your account here.

Account Termination Policies​

Please be aware of our account termination policies to prevent service disruptions and potential loss of resources.

Insufficient Balance Risks​

To maintain uninterrupted access to your resources, please ensure that your account maintains adequate funds. If your account balance is fully depleted, your account will be at risk of termination. This could lead to a temporary suspension of resource access until funds are added to your account. Prolonged insufficient balance may result in the permanent deletion of your resources.

Early Email Notifications for Low Balance​

To keep you well-informed and mitigate unexpected service interruptions, our system sends automated email notifications as your account balance diminishes. You'll receive email alerts when your balance drops to the following thresholds: 50%, 70%, 80%, 90%, and complete depletion (100%).

Actions Based on Account Balance​

Once your account balance reaches 100% depletion, a grace period will be granted to allow for immediate account recharge. However, if the account remains fully depleted after the full duration of this grace period, the following actions will be taken:

  1. Scheduled Stopping of Resources: Following the grace period, your resources will be scheduled for shutoff. Consequently, you will lose access to your resources until your account is replenished.

  2. Potential Deletion of Resources: If your account remains 100% depleted for a week after the resource shutoff, your resources may be permanently deleted. It is critical to immediately recharge your account to avoid the loss of valuable resources.

By proactively monitoring your account balance and recharging when needed, you can ensure uninterrupted access to your resources and avoid the risk of permanent resource deletion.


Zero Account Balance Warning

Please be aware that once your account balance reaches zero, billing continues, resulting in a negative account balance.


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